Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a ­­­­Merchant Analyst to join our Commercial team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About the role:

As a Merchant Analyst, you’ll play a critical role in driving InPost’s commercial performance by transforming data into actionable insights.

You’ll analyse merchant portfolios, sales performance, and pipeline activity to uncover opportunities, identify risks, and inform strategic decisions across the Commercial team. Working closely with Sales, Account Management, and Marketing, you’ll help shape how InPost engages and grows its merchant base.

This is a hands-on role for someone who loves turning complex data into clear recommendations that drive measurable impact.

What you’ll be doing:

Commercial Analysis & Reporting

• Analyse merchant portfolio performance — including volume trends, revenue, retention, and engagement.

• Monitor and report on pipeline activity, deal conversion rates, and commercial KPIs.

• Build dashboards and visualisations that track key metrics and performance indicators.

Insights & Recommendations

• Identify performance drivers and areas for growth or improvement within the merchant base.

• Translate complex data into concise, actionable insights for commercial stakeholders.

• Support quarterly business reviews and strategic planning with data-driven recommendations.

Collaboration & Enablement

• Partner with Sales and Account Management teams to inform targeting, segmentation, and prioritisation strategies.

• Work closely with Marketing to measure campaign impact and optimise merchant engagement.

• Support leadership with ad-hoc analysis, forecasting, and performance deep-dives.

Process & Data Optimisation

• Ensure data integrity across CRM, data platforms and reporting systems (e.g., Salesforce, Databricks, Power BI).

• Help design and improve data models and processes for consistent, scalable reporting.

• Contribute to continuous improvement of commercial analytics tools and frameworks.

What we need from you:

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

• Experience in data analysis, commercial analytics, or business intelligence, ideally within e-commerce, logistics, or tech.

• Strong analytical skills with experience using Excel, SQL, Python, Power BI. Comfortable working with large, complex datasets and translating them into meaningful insights.

• Excellent communicator — able to tell the story behind the numbers and influence non-technical audiences.

• Highly organised, detail-oriented, and driven by curiosity and impact.

• Collaborative mindset — you enjoy working cross-functionally with sales, marketing, and strategy teams.

Perks of the job!:

We love to reward our people for the great work they do:

🌞 Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year
More time for you to relax, explore, and enjoy life.

🌟 Vitality Health Care
Stay healthy and happy with our top-notch health coverage.

🌍 Work from Anywhere – 4 Weeks per year
Embrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected.

👶 Enhanced Parental Leave
We support you during those precious family moments.

🚊 Rail Loan                                                                                                                                                Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.

🌳 Volunteering Days
Take a paid day to make a difference in your community

🏡 Hybrid Working (Role suitability dependent)
We innovate, collaborate and optimise by coming together 3 days per week in the office

🐶 Bring Your Dog to Work Day (Every Friday)
Make every Friday pawsitively amazing!

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people. 

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.