Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we’re looking for a ­­­­Warehouse Shift Manager to join our Southampton team!

We’re leading the logistics revolution, powering deliveries across the UK for some of the nation’s biggest high-street and online brands. Our depots are the backbone of our operation, ensuring seamless logistics and top-notch service for our customers. Whether you’re handling parcels, coordinating routes, or managing depot operations, you will play a key role in maintaining our high standards and efficiency.

As our network grows at lightning speed, so do the opportunities within it. This is your chance to be part of something big, where every day is fast-paced, impactful, and full of possibilities.

About the role:

As Shift Manager at InPost Distribution Southampton, you will take full responsibility for the smooth and efficient running of warehouse operations during your shift. You will lead and support a team of warehouse staff and drivers, ensuring all processes are completed safely, accurately, and on time.

You will play a key role in driving operational performance, meeting KPIs, and continuously improving efficiency through Lean practices. Alongside day to day operations, you will oversee workforce planning, transport coordination, stock control, and quality standards, ensuring everything runs to a high level of consistency and compliance.

This is a hands-on leadership role where you will be expected to make quick decisions, solve problems effectively, and maintain strong communication across teams to ensure seamless shift transitions and operational continuity.

📍 Location: 3, Barnes Wallis Road Segensworth East, Southampton PO15 5ST

📅 Shift Pattern: Any 5 out of 7 days

🕒 Hours: 12:00pm - 20:00pm

💰 Salary: Competitive

 
What you’ll be doing:

Leading, motivating, and developing a team of warehouse staff and drivers to deliver high performance, accountability, and a positive working culture

Taking full ownership of shift operations, ensuring smooth running of all warehouse processes including sorting, scanning, labelling, parcel handling, and throughput

Managing day-to-day performance, setting clear expectations, and ensuring operational targets and KPIs are consistently achieved

Driving continuous improvement across processes using Lean principles to improve efficiency, accuracy, and service quality

Overseeing workforce planning, including rotas, staffing levels, and coordination with agencies to ensure full operational coverage

Coordinating transport operations with drivers and the Transport Department to ensure timely, accurate, and efficient deliveries

Managing stock control, including cash-on-delivery shipments, reporting, documentation, and accurate record keeping

Ensuring full compliance with Health & Safety standards and maintaining a safe, clean, and compliant working environment at all times

Conducting regular quality checks, ensuring correct labelling standards, and overseeing cycle counts and inventory checks

Leading shift handovers with clear, accurate communication to ensure operational continuity

Identifying issues quickly, taking decisive action, and resolving operational problems to maintain service levels

Managing performance, coaching team members, and supporting ongoing training and development

Controlling costs and supporting efficient use of resources across the shift

Promoting a strong, inclusive, and engaged team culture where people feel supported and motivated

What we need from you:

Lead and motivate a team: Proven track record in people management, successfully motivating and leading diverse teams to consistently achieve and exceed performance targets. Must have the right to work in the UK.

Drive operational excellence: At least 1 year of hands-on experience in a fast-paced Distribution or Logistics environment, with strong knowledge of parcel handling, sorting, scanning, labelling, and overall throughput. Confident driving and surpassing operational KPIs to deliver measurable improvements.

Manage drivers and customer interactions: Coordinate drivers and support customers collecting parcels, ensuring smooth handovers, clear communication, and excellent service.

Plan, organise, and prioritise: A calm and focused mindset, able to forecast staffing needs, manage rotas, coordinate leave, and prioritise daily tasks effectively while keeping operations running smoothly.

Prioritise safety and quality: Strong understanding of Health & Safety regulations and warehouse compliance, maintaining a safe, clean, and organised environment while performing quality checks to uphold standards.

Problem-solve and make decisions: Strong practical problem-solving skills, making common-sense decisions to quickly and effectively resolve operational challenges.

Be digitally confident: Proficient in essential computer software and systems, navigating digital tools critical to warehouse and logistics management with ease.

Communicate clearly and effectively: Exceptional time management and communication skills, capable of providing clear handovers, engaging with your team, and supporting staff while meeting strict deadlines.

Have a background in driving: Ideally, you’ll have experience in driving or managing drivers, giving you insight into route planning, delivery schedules, and operational coordination.

Perks of the job!:

We love to reward our people for the great work they do:

🪴 Build a secure future with a competitive Pension Scheme

🌟 Peace of mind with Life Insurance

🚴 Stay active with our Cycle2Work scheme

🤝 Get the support you need with our Employee Assistance Program

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage.

Throughout our process, you will get the opportunity to meet a cross-section of our friendly team members to get a sense of our culture, and a good understanding of the role, team and business. Your talent partner will guide you through each stage.

At InPost, we love uniqueness. Our strength is our people. 

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.