Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a ­­­­Customer Service Support to join our Lincoln team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About the role:

Depot Operations Support - InPost Distribution Lincoln depot.

Are you ready to be at the heart of a fast-paced, dynamic parcel operation? Join InPost Distribution as a Depot Operations Support team member and play a pivotal role in ensuring smooth daily parcel activities, exceptional customer care, and seamless administration in our bustling Lincoln depot!

📍 Location: Sadler Road, Lincoln LN6 3RS

📅 Shift Pattern: Monday - Friday (35hrs)

🕒 Hours: 10:00am - 5:30pm

💰 Salary: £12.51 per hour

What you’ll be doing:

• Responsible for all administrative requirements relating to transport
• Liaise with internal and external customers, suppliers and drivers
• Ensure the timely dispatch of outbound vehicles and track them on their journeys
• Monitor the arrival of inbound vehicles and liaise with the warehouse team
• Identify and monitor issues trends
• Contribute ideas which will improve our ability to provide exceptional customer service
• Support the planning of routes
• Ensure that the operation remains legally compliant through monitoring drivers’ hours and downloading tachographs
• Respond swiftly to breakdowns and vehicle defect reports
• Dealing with issues such as quarantined titles etc.
• Ad-hoc administration duties

What we need from you:

• Excellent organisational skills and an eye for detail
• A general understanding of transport legislation and logistics operations
• Experience of producing reports and statistics in a timely manner
• Experience of working in a customer focused, time sensitive environment with daily fluctuating workloads
• Able to react quickly to information, helping solve any challenges to routes
• Good computer skill -essential and experience using in-house transport management systems is an advantage

Perks of the job!:

We love to reward our people for the great work they do:

🪴 Build a secure future with a competitive Pension Scheme

🌟 Peace of mind with Life Insurance

🚴 Stay active with our Cycle2Work scheme

🤝 Get the support you need with our Employee Assistance Program

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20-30 minute chat with our Talent Team. If you are successful after this stage, there will generally be another two stages including a site visit.

Throughout our process, you will get the opportunity to meet a cross-section of our friendly team members to get a sense of our culture, and a good understanding of the role, team and business. Your talent partner will guide you through each stage.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.