Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a ­­­­Depot Operations Support to join our York team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About the role:

Depot Operations Support - InPost Distribution York Depot 

Are you ready to be at the heart of a fast-paced, dynamic parcel operation? Join InPost Distribution as a Depot Operations Support team member and play a pivotal role in ensuring smooth daily parcel activities, exceptional customer care, and seamless administration in our bustling Cullompton depot!

📍 Location: James Nicholson Link, York, YO30 4WG

📅 Shift Pattern: Sunday - Thursday 

🕒 Hours: 13:00 - 21:30 (40hrs)

💰 Salary: £12.21 p/h

What you’ll be doing:

• Support customers and colleagues across shifts, handling queries via face-to-face, phone, email, and digital systems.
• Manage customer enquiries, courier set up and payments, and live delivery monitoring to keep parcels on time.
• Assist with damage control, repacking, and resolving logistical issues.
• Handle key admin tasks such as customer reception, claims processing, onboarding support, and internal communications.
• Ensure compliance with safety, security, and operational standards.
• Collaborate closely with the depot and management team to escalate and resolve issues.

What we need from you:

• Strong communication and interpersonal skills to engage effectively with customers, drivers, and colleagues.
• Technical Proficiency: Good level of Microsoft Office knowledge, with advanced skills in word processing that allow you to produce professional documents.
• Customer Service Excellence: A genuine passion for customer service, always aiming to deliver positive experiences and build strong relationships through effective communication and problem-solving.
• Ability to thrive in a fast-moving warehouse environment, multitasking with energy and precision.
• A proactive, “can-do” mindset with a passion for problem-solving and continuous improvement.
• Right to work in the UK

Perks of the job!:

We love to reward our people for the great work they do:

🪴 Build a secure future with a competitive Pension Scheme

🌟 Peace of mind with Life Insurance

🚴 Stay active with our Cycle2Work scheme

🤝 Get the support you need with our Employee Assistance Program

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage.

Throughout our process, you will get the opportunity to meet a cross-section of our friendly team members to get a sense of our culture, and a good understanding of the role, team and business. Your talent partner will guide you through each stage.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.