Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a ­­­­Implementation Manager to join our Network team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About the role:

As an Implementation Manager with InPost, you will manage relationships with our landlord partner's operational teams to maximise the efficiency of locker installations. Success in this role will unlock speed and quality of expansion through a combination of project management, technical knowledge and stakeholder engagement. Large accounts that our Implementation Managers support include Lidl, Aldi, Tesco, Morrisons, property developers and rail networks.

What you’ll be doing:

• Ensuring efficient operation of installations of parcel lockers from site survey to installation sign off
• Contractor relationship management
• Early involvement in pitch meetings with sales teams to set the deployment agenda and provide technical advice.
• Scope out deployment plans and run regular meetings (internally and externally) to set and achieve key deployment milestones.
• Engage and manage your landlord accounts to build credibility, get buy-in and navigate approval layers within your accounts to identify hurdles and mitigate risks.
• Design effective and realistic deployment plans to be included as contractual terms to deploy lockers successfully and with a solid adherence to compliance and safety.
• Provide clear reporting to provide transparency on issues, risks and opportunities within your accounts.
• Advise on operational process improvements.

This role has a direct impact on the expansion of our estate and the growth of our overall business, giving us a first-mover advantage and the ability to disrupt the last mile.

What we need from you:

• Experience managing projects and taking ownership of accounts.
• The ability to build excellent relationships with internal stakeholders and work cross-functionally to seek resolutions and achieve goals.
• Client relationship management experience with the ability to position yourself as a credible partner to your clients.
• Data-driven and analytical - you know your way around a spreadsheet and regularly review CRM data to deliver account insights.
• Commercially astute with the ability to balance business and client requirements.
• The energy to operate in a high-growth environment, work to deadlines and identify opportunities that consistently improve operations.
• Comfortable with operational ambiguity with the initiative to seek out information and find solutions.
• Natural problem solving abilities - you don't wait for the answer to come to you - you chase stakeholders to drive projects forward.

We’d be particularly excited to hear from you if:

• You've worked in an operational project management role.
• You have experience organising physical installations/deployments.

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

We love to reward our people for the great work they do:

🌞 Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year
More time for you to relax, explore, and enjoy life.

🌟 Vitality Health Care
Stay healthy and happy with our top-notch health coverage.

🌍 Work from Anywhere – 4 Weeks per year
Embrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected.

👶 Enhanced Parental Leave
We support you during those precious family moments.

🚊 Rail Loan                                                                                                                                                Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.

🌳 Volunteering Days
Take a paid day to make a difference in your community

🏡 Hybrid Working (Role suitability dependent)
We innovate, collaborate and optimise by coming together 3 days per week in the office

🐶 Bring Your Dog to Work Day (Every Friday)
Make every Friday pawsitively amazing!

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people. 

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.