Want to be part of a hyper growth, fast paced, global business that is radically changing the decades old delivery universe as we know it?  If so, read on, as we’re looking ­for a Carrier Development Analyst to join our International Cross Network team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our InPost collection points, we’re bringing freedom to anyone with a parcel.

On our path to transforming e-commerce delivery in the UK, we’re building an unparalleled group of talent that’s hungry to help us disrupt the industry (find our 2023 annual report here). Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply-chain. We’re a passionate bunch and expectations are high, but we’re team players – collaborating, supporting, and leaving egos at the door.

About the role:

You will work closely with Third Party Carriers externally and the Network, Logistics, Customer Success and Product/Tech teams internally, both at International level and local market to manage the performance and quality of service for the cross network product.

As Carrier Development Analyst working within the Cross Network Team you will be responsible for the coordination of multiple projects and initiatives across various European markets and teams, with a focus on end-to-end operational performance management.

What you’ll be doing:

• Responsible for overseeing and reporting end-to-end logistics performance from manifest to delivered in different logistics modes and markets
• Adapt, build and maintain key performance metrics, perform root-cause analysis on abnormalities, and identify improvement opportunities
• Assist senior management to monitor weekly operational performance
• Daily monitoring of end-to-end parcel flows across the InPost Group markets for cross network parcels, proactively flagging potential delays / operational issues, and leading root cause analysis with local operational leads
• Support Cross Network Managers in presenting performance metrics and insights back to the business during hypercare phases of new products and solutions
• Take ownership of co-ordination of performance-improvement initiatives or enhancements with both local operations and International support
• Work in partnership with International Technology, Operations and Network teams to develop operational plans to address issues and reduce risks
• Serve as performance authority both within the team with a deep understanding of our operations, data and key metrics,
• Work across the EU and partner with multiple markets and business units such as Technology, Product & Logistics in a cross-functional environment, and maintain a strong communication process to ensure smooth and efficient flow of accurate information;

What we need from you:

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

• A background in retail e-commerce and logistics is strongly preferred

• Strong data analysis skills, ability to produce, interpret and draw conclusions from data and present these conclusions in a clear and concise way to a variety of audiences and senior stakeholders (both internal and external)

• Demonstrable experience turning analysis into insight (i.e. the significance, implications and conclusions resulting from analysis)

• Amazing interpersonal skills with the ability to quickly build and maintain strong relationships with partners and key internal stakeholders

• The ability to confidently manage and engage with a variety of internal stakeholders and functions across all levels

• Experience working with teams in more than one European market

• Highly self-motivated, great teammate, accountable, and passionate about exceeding business expectations

• Exceptional organisational, presentation, and communication skills, both verbal and written English (another European language would be a plus)

• Tireless positive and adaptable attitude with a growth mindset

• Analytical and data-oriented approach utilise frameworks and tools for best-in class execution

• Excellent problem diagnosis and creative problem-solving skills with the desire and ability to identify and help implement change

Perks of the job!:

We love to reward our people for the great work they do:

🌞 Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year
More time for you to relax, explore, and enjoy life.

🌟 Vitality Health Care
Stay healthy and happy with our top-notch health coverage.

🌍 Work from Anywhere – 4 Weeks per year
Embrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected.

👶 Enhanced Parental Leave
We support you during those precious family moments.

🚊 Rail Loan                                                                                                                                                Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.

🌳 Volunteering Day
Take a paid day to make a difference in your community

More Perks...

🏡 Hybrid Working (Role suitability dependent)
We innovate, collaborate and optimise by coming together 3 days per week in the office

💼 The Tech You Need
Work from home like a pro with the right tech set up

💰 Perks at Work
Save money on life’s big and small purchases with access to local and national discounts and online classes.

🐶 Bring Your Dog to Work Day (Every Friday)
Make every Friday pawsitively amazing!

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people. 

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.